In addition to your rights under the Australian Consumer Law, AMCCTV offer quite flexible return and refund policy to maintain smile on your face. Please check the following cautiously to ensure you are completely attentive of your rights under this policy and our obligations to you.
If you wish to return an item because you have changed your mind about your purchase, AMCCTV will offer you a Credit Note or refund provided that:
- You return the item within 14 days of purchase;
- The item is in re-saleable condition including that:
– It is in its original packaging, including instruction manuals and all accessories;
– It is unopened, unused and in its original condition;
- The product is not discontinued meanwhile
If these requirements are not satisfied AMCCTV reserves the right not to offer a Credit Note or refund for change of mind returns.
AMCCTV will accept product returns and provide you with a Credit Note, refund or repair where:
- The product is faulty or is not of acceptable quality;
- The product is not fit for its intended purpose; or
- The product does not match our description;
AMCCTV reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return. Please note that delivery cost is not refundable.